Answer:
Try renaming your config.msi folder. 

1. Open Windows Explorer (right-click on the Start button and select Explore)
2. Double-click on the C: drive
3. Show hidden files and folders (Tools > Folder Options > Select View tab >Hidden files and folders > select Show hidden files and folders > Click Apply and OK)
4. Show protected operating system files (Tools > Folder Options > Select View tab > Deselect Hide protected operating system files > Click Apply and OK)
5. Right-click Config.Msi folder and select Rename
6. Add .old to the end of the filename and press Enter (the folder name should now be Config.Msi.old)
7. Hide protected operating system files and hidden files and folders again (following Step 3 and 4 above, but hiding, instead of showing)
8. Now update, repair, uninstallation or installation should complete without error

If this doesn't work, it sometimes helps if you download the update manually from the Intuit website:  QuickBooks 2009 R11 Update

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but we DO NOT HAVE ANY 'Enterprise Products' and we never did - it is something due to installing the product on Windows 7 Home Premium 64-bit. The message is intermittent - does not happen ALL the time, and INTUIT should 'fix it' - but even THEY claim they do not know what triggers that error. fyi, I am going from Windows 7 system, secondary workstation, single-user license - NOTHING is open on the Windows XP Home primary workstation where the database resides - it's not virus or firewall issue - this has been happening since DAY 1! Intuit REFUSES TO FIX IT, because they cannot figure out the problem; their 'so-called support' is just people in India, who are reading from scripts and they are clueless as to how to truly "troubleshoot" the issue - we have created, re-recreated, cleaned the company file, etc. - opens fine on XP; but not in Windows 7 across the network! Error clearly is INTUIT seeing SOMETHING on Windows 7 and on the network and thinking there is some 'Enterprise' data solutions file somewhere - but since it opens OK after a few tries, we have been living with the issue, since INTUIT WILL NOT FIX IT! p.s. We bought 2010 because they said it is fully compatible and supported in Windows 7, yet they apparently CANNOT or WILL NOT resolve this issue - and it is NOT the DATA - the data is PERFECT!

Answer:
This is the error message you get when you try to open a QuickBooks Enterprise file in Pro or Premier, so it sounds like you may have a rogue QuickBooks Enterprise file on your system.  Even though you’ve never used QuickBooks Enterprise, you may have inadvertently received an Enterprise file back from your CPA, IT consultant and/or ProAdvisor. 

Without taking a look at your system I can’t say for sure, but I believe your two systems are trying to open two different files.  The easiest way to find out is to go to File > Open Previous Company on the XP system.  This will show you the path to the file you want to open.  Then go to the Windows 7 system, select File > Open or Restore Company > Open a Company File and browse the same exact path to the file that the XP System is accessing.

To avoid having this happen in the future, rename your old files and move them into other subdirectories so you don’t accidentally try to access them.  I like renaming old files Archive + the date (i.e., Archive-022810.QBW) and move them into a subdirectory called Archives or Backups.  This way you can easily find all your old files and clearly see the dates each of then were abandoned.

Begin by searching your network for .QBW files.  The easiest way to do this is to right-click on Windows Start, select Open Windows Explorer and search your network for *.QBW.  Once the search is completed, you can easily rename and move all your old files to another subdirectory.  You can also find your rogue QuickBooks Enterprise file by right-clicking on each file listed, select Properties and then the QuickBooks tab.   

Keep in mind - QuickBooks Pro can only open Pro and Premier files, it can’t open QuickBooks Enterprise files.  QuickBooks Enterprise can open Pro, Premier and Enterprise files, but once you open a file in QuickBooks Enterprise you’ll no longer be able to open it in Pro or Premier.  In most cases, the same thing happens with versions.  Once you open a file in a newer version, you normally can't open it back up again in the older version.  For instance, once you open a 2009 file in 2010 you normally can't open it again in 2009 (there are some exceptions if you're using the Accountant's edition). 

If you need additional help, we can make an appointment for me to remote into your system and take a look around.

If this answered your question, please consider spending a minute or two posting a review for us. ____________________________________________________________

Written by Ruth Perryman, MBA, CMA, CFE, CFM

Ruth is the president of The QB Specialists, an Intuit Solutions Provider that has helped thousands of businesses nationwide get the most out of QuickBooks and payroll. Ruth has over 20 years of industry experience, including 5 years as a Chief Financial Officer. She is an Advanced Certified QuickBooks ProAdvisor and a member of Intuit’s Trainer/Writer Network. She is also certified in QuickBooks Enterprise and Point of Sale.

Online payroll for only $25.99/month - try it free until April 2010! Instant paychecks, direct deposit, electronic tax payments & completed forms. Call us at 800-707-0940 or visit www.online-payroll.com for more details.

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Answer:
Unfortunately Intuit doesn’t support add-on products, so these are really questions you should ask SimplePort.  In other words, you going to need to configure SimplePort to do what you want, not QuickBooks.  If it can’t, you might want to look into a different paypal integration add-on.  Here are two others you can check out.  I’ve never used any of them, but I’ve used other Big Red Consulting add-ons and they’re fabulous.  Just make sure they do what you're looking for before making another purchase:

Big Red Consultings's Paypal to QuickBooks Link
Traxian's Easy Paypal Integration
You might also want to check out Paypal’s Payment Request Wizard for QuickBooks

Your best bet might be use a QuickBooks merchant account instead.  It offers automatic recurring credit card charges, and the fees are usually less than paypal’s (and if not, Intuit will normally match what my clients are currently paying).  All you’d need to do is enter an invoice for the annual contract and setup the monthly recurring charges, which will automatically reduce the A/R balance each month. 

In addition to the fee matching, Intuit offers my clients various other discounts.  For instance, if you purchase QuickBooks 2010 and signup for a merchant account by 3/31, Intuit will send you $150 gift card.  Since you can pickup QuickBooks Pro 2010 for only $85 at Costco (through 2/28), you actually make money on this deal.  They also offer no setup or monthly fees for the first 60 days. 

Here’s more information:
http://www.theqbspecialists.com/quickbooks-merchant-account.php

If this answered your question, please consider spending a minute or two posting a review for us. ____________________________________________________________

Written by Ruth Perryman, MBA, CMA, CFE, CFM

Ruth is the president of The QB Specialists, an Intuit Solutions Provider that has helped thousands of businesses nationwide get the most out of QuickBooks and payroll. Ruth has over 20 years of industry experience, including 5 years as a Chief Financial Officer. She is an Advanced Certified QuickBooks ProAdvisor and a member of Intuit’s Trainer/Writer Network. She is also certified in QuickBooks Enterprise and Point of Sale.

Online payroll for only $25.99/month - try it free until April 2010! Instant paychecks, direct deposit, electronic tax payments & completed forms. Call us at 800-707-0940 or visit www.online-payroll.com for more details.

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