How to Unapply Payments and Credits in QuickBooks
Published 08/03/2009 | 
For credits, go to the invoice you applied it to. If you don't know, open the credit memo and select History at the top. Click on the invoice, select Apply Credits, and uncheck the previously applied credit(s). Then go to the invoice you want to apply the credit to and click Apply Credits.
This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.
Written by +Ruth Perryman, CMA, CFE, CFM, MBA
Ruth is the president of The QB Specialists, an Intuit Premier Reseller that offers huge savings and expert advice on QuickBooks POS and QuickBooks Enterprise. She is an Advanced Certified QuickBooks ProAdvisor and a member of Intuit’s Trainer/Writer Network. She is also certified in QuickBooks POS and QuickBooks Enterprise and has provided expert QuickBooks help to thousands of businesses all over the world since 1996.
Web Store | Price List | Free Trials | Newsletter
Hi, how could I apply payment to invoices basing from the advance payment, Goods delivered to the customer were returned and there were orders which payment is to be taken from the advance payment.
Hi Lina,
Open the payment, uncheck the invoice you no longer want to apply the payment to and check the invoice you do want to apply the payment to.
You’ll also need to prepare a credit memo for the returned goods and apply it to the correct invoice.
Ruth
Hello, i’m trying to figure out how to clear a credit i’ve applied to an account by mistake and i’m trying to create a statement and the credit is showing up on the statement which should not be there. Please help. Thanks.
Hi Will,
Open the invoice it was applied to, select the Apply Credits button, and uncheck the credit.
Ruth
What about when the apply credits button doesn’t show up?
I have a bill paid entirely from a credit memo, using history I can find the invoice, fine, but I don’t have the option to “apply Credits”. No button, no menu choice etc.
Because the invoice is fully paid by the credit memo it doesn’t show up in the pay bills screen either to be able to change it.
I have full access and am using Enterprise 2011 in Retail mode.
at this point it seems I have to delete the bill and recreate it??
This makes no sense to me, I should be able to unapply an incorrectly applied credit memo.
Hi Al,
I think your confusing invoices with bills. Invoices are used for customer sales, bills are used for payments to vendors. Credit memos are for invoice credits. Bill credits are for, well, bill credits.
You apply a credit memo (invoice credit) by opening the invoice and selecting the Apply Credits button.
Ruth