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How to Un-Apply an Invoice Payment in QuickBooks

You were a huge help today with our QuickBooks.  I am learning the program by trial and error, so your help was very much appreciated!  Can you recommend a helpful, user-friendly QuickBooks book that I can reference when I need  help?  Also, can you e-mail instructions to "un-pay an invoice" as we did it together and I don't remember the steps…
In my opinion, the best general purpose QuickBooks user manual is QuickBooks 2010: The Missing Manual by Bonnie Biafore.  There's one for every year going back at least until 2005.

To un-apply a payment from an invoice, you need to find the payment (the easiest place to find it is usually the Customer Center) and uncheck the incorrect invoice(s) it was applied to.  If the correct invoice is on the list go ahead and check it; otherwise, once you’re done un-applying payments you can then apply the payment to another invoice but opening the correct invoice and clicking the Apply Credits button.


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Ruth Perryman - QuickBooks Specialist Written by +Ruth Perryman, CMA, CFE, CFM, MBA

Ruth is the president of The QB Specialists, Inc. and has provided QuickBooks help to thousands of businesses around the world since 1996. She is an Intuit Solutions Provider, an Advanced Certified QuickBooks ProAdvisor, and a member of the Intuit Trainer/Writer Network. She is also certified in QuickBooks Point of Sale and QuickBooks Enterprise Solutions.

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