How to Send Friendly Reminders to Late-Paying Customers in QuickBooks
Payment is due upon receipt of invoice. After 30 days, interest will start accruing at 12% annually.
In terms of friendly reminders, QuickBooks offers statements (Customers > Create Statements). We invoice weekly and send statements on the last day of the month only to customers with unpaid invoices by selecting All Open Transactions as of Statement Date. The statements look quite a bit like invoices, especially if you elect to show Invoice Item Details on Statements and Print Due Date on Transactions, like we do. You can also customize your statement by clicking the Customize button. Once you’re finished, make sure to Preview the statements before either printing or emailing them (we email to everyone and print/mail only those that are over 30 days late).
For your emails, you can customize the default email by going to Edit > Preferences > Company Preferences > Send Forms and selecting Statement in the Change Default For box. While you’re there, you can also change the default for any other forms you send by email including your invoices.
Written by +Ruth Perryman, CMA, CFE, CFM, MBA





Ruth has provided QuickBooks help to thousands of businesses around the world since 1996. She is an Intuit Solutions Provider, an Advanced Certified QuickBooks ProAdvisor, and a member of the Intuit Trainer/Writer Network. She is also certified in QuickBooks Point of Sale and QuickBooks Enterprise Solutions.
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