I have been using QuickBooks Point of Sale Multi-Store 8.0 for a while with no problems. Last week the store exchange at both stores was getting an error message. When we came in the next day it seemed to work as normal, but the day's receipts from remote store did not show up at headquarters on that day that we got the error. (Store "2", An error detected while copying file to Intuit Service for 2. Error:) For the next week everything worked fine, but still no sales from the remote store on that one day. (Our credit card transactions did settle though.) Now a week later, it just happened again. No sales came up from the remote store even though days before and after that day came across just fine. Is there any way to go in and change the status of those 2 days worth of sales to make them send to headquarters? Or make this stop happening all together?
I believe QuickBooks Point of Sale Multi-Store uses QuickBase for store exchanges, and since QuickBase was one of the Intuit web services that went down during last week's outage it's quite possible that your problem is related and will be resolved as they restore the services.
However, you may want to try to the following instructions for troubleshooting QuickBooks Point of Sale store (mailbag) exchanges. Note: sometimes the .qbt file is hidden so you may need to change your Windows settings to find it:
Troubleshooting multi-store mailbag exchanges
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Overview
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Version 7 and newer
Steps to follow when troubleshooting multi-store mailbag exchange issues:
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Check the Multi-Store Company Preferences section to ensure that stores are set up properly:
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Update all copies of Point of Sale at all stores to the most current release.
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At the Headquarters store:
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Minimize or close Point of Sale.
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Search for files using the file name of *.qbt.
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Right-click on any *.qbt, files found, choose Delete and confirm the deletion.
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Close the Search Results screen and empty the Recycle Bin.
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Perform steps above for all Remote Stores.
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At the Headquarters store:
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Maximize or Open Point of Sale.
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Choose Stores > Send Files.
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Send the mailbag (*.qbt file) to the Remote Store(s) and then click Close.
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At the Remote Store(s):
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Choose Stores > Receive Files.
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Locate the Headquarters mailbag and Process In.
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Choose Stores > Send Files.
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Send the mailbag (*.qbt file) to the Headquarters store and then click Close.
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Process in the Remote mailbag at the Headquarters store:
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Perform another Store Exchange between the Headquarters and Remote Store(s).
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Written by +Ruth Perryman, CMA, CFE, CFM, MBA
Ruth has provided QuickBooks help to thousands of businesses around the world since 1996. She is an Intuit Solutions Provider, an Advanced Certified QuickBooks ProAdvisor, and a member of the Intuit Trainer/Writer Network. She is also certified in QuickBooks Point of Sale and QuickBooks Enterprise Solutions.
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Published 06/20/2010 | 
