We would like to know how we can avoid the problem of QuickBooks automatically going from multi-user to single-user. Is it something we could do in setup somewhere? If you are not the right person to answer this question would you please forward this request to the person that can help us? Thank you for your help.
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This usually happens when you install multiple computers as the QuickBooks server. Only the computer with the QuickBooks file located on it should be installed as the server, all other computers should be installed as client workstations. It’s a pain, but the best way to fix the problem is to uninstall/re-install QuickBooks on each computer to make sure they’re installed properly.
A quicker, but less permanent solution, is to make sure that only the server has Stop Hosting Multi-User Access in File > Utilities. All the client workstations should have Host Multi-User Access. Neither option should be selected. You want the server to have Stop Hosting, which means it’s hosting, and the client workstations to say Host, which means they aren’t.
Also, keep in mind that the server has to be on for any of the other computers to access QuickBooks. QuickBooks doesn’t have to be open on the server though.
We’ve got several free guides about setting up QuickBooks in a Multi-User Environment on our website.
This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.
Written by +Ruth Perryman, CMA, CFE, CFM, MBA
Ruth is the president of The QB Specialists, an Intuit Premier Reseller that offers huge savings and expert advice on QuickBooks POS and QuickBooks Enterprise. She is an Advanced Certified QuickBooks ProAdvisor and a member of Intuit’s Trainer/Writer Network. She is also certified in QuickBooks POS and QuickBooks Enterprise and has provided expert QuickBooks help to thousands of businesses all over the world since 1996.
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