Long time no talk to! I hope you are doing well. One of our users was doing some merging of Customers and Jobs last night and in the midst of that she lost the data in all her drop down menus. We ran a backup/Rebuild/Verify and they are still empty. We established a new user id for her and that didn’t fix it. It appears to be limited to her computer. She can login on my computer and all the info is there. I thought about re-installing the software on her PC but wanted to check with you first.
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Have her try re-sorting the lists. The easiest way to do this is to go to Banking > Write Checks
and do a Ctrl+L in the Pay to the Order of
box. That’ll bring up a list of all your customers, vendors, and employees. Select the Name
button and then Re-Sort Lists
If that doesn’t do the trick, try rebuilding your data file at File > Utilities > Rebuild Data. You may need to do it 3-5 times before it clears up.
This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.
Written by +Ruth Perryman, CMA, CFE, CFM, MBA
Ruth is the president of The QB Specialists, an Intuit Premier Reseller that offers huge savings and expert advice on QuickBooks POS and QuickBooks Enterprise. She is an Advanced Certified QuickBooks ProAdvisor and a member of Intuit’s Trainer/Writer Network. She is also certified in QuickBooks POS and QuickBooks Enterprise and has provided expert QuickBooks help to thousands of businesses all over the world since 1996.
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