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QuickBooks Merchant Services

QuickBooks Merchant Services Help

News Flash – Up to 50% off QuickBooks – July 8th and 9th Only!

Ends July 9th
QuickBooks Pro 2013  $ 249.95 $ 149.95
QuickBooks Mac 2013 $ 249.95 $ 149.95
QuickBooks Premier 2013 $ 399.95 $ 199.95
Ends July 8th
QuickBooks Accountant 2013 $ 499.95 $ 249.95
QuickBooks Accountant 2013 – 3 users     $ 1,399.95 $ 699.95
No Payments + No Interest if paid in full in 6 months
Subject to credit approval, certain restrictions apply. See terms.

 


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This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.

Ruth Perryman - QuickBooks Specialist Written by +Ruth Perryman

Ruth is the an Intuit Premier Reseller that offers great deals on QuickBooks POS and QuickBooks Enterprise. She has provided expert QuickBooks help to thousands of businesses all over the world since 1996.

Visit our webstore for great deals on QuickBooks and QuickBooks POS!

News Flash – Intuit Mobile Retail Solutions Beta Opportunity

Exciting news! Just saw this on Intuit Live Community:

Are you a GoPayment customer running a retail business? If so, we’d love to have you think about a new product we are currently testing! Experience the product before it’s released and give us feedback on how to make it better. Find out how to participate here:
http://externaltesting.intuit.com/callout/?callid=93AC8E86ECB341F6AF3935AB417A5006

When you click on the link, you get these details:

Hello,
If you own a retail business, we would like to invite you to a 5-6 months beta program, which will help us design Intuit’s new Mobile Retail Solution.

The new Mobile Retail Solution is an iPad-based app that allows you to ring up sales, manage inventory/customers and monitor business performance.

You can start using the app to run your business or test it out as a companion to your current system. Thanks to your feedback, we will continue to improve our app and provide you with the latest updates on a monthly basis.

We only have 100 spots available for this beta opportunity. It’s easy to get started; see if you qualify by completing a brief survey, and simply register as a beta tester. We will then deliver the app to your device.

Applications will be accepted until February 8th.

We began testing this app on January 16th and have limited spots available!

As a token of appreciation for your participation, we are offering a discount on your current GoPayment plan as well as a cash reward at the end of the program.
• Cash reward of $150 after 6 months of participation in the beta program
• We will waive the monthly fee for your existing GoPayment account during the beta period and for an additional 6 months following the official product launch. (A $155 value)

Your feedback is valuable and we hope you enjoy participating in our mobile retail solution beta.

Sincerely,

The GoPayment and Point of Sale teams


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This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.

Ruth Perryman - QuickBooks Specialist Written by +Ruth Perryman

Ruth is the an Intuit Premier Reseller that offers great deals on QuickBooks POS and QuickBooks Enterprise. She has provided expert QuickBooks help to thousands of businesses all over the world since 1996.

Visit our webstore for great deals on QuickBooks and QuickBooks POS!

News Flash – QuickBooks 2010 service discontinuation policy and upgrade information

Intuit has announced QuickBooks 2010 service discontinuation will be on May 31, 2013. All the 2010 QuickBooks products plus QuickBooks POS v8 and v9 will no longer be supported.

If you need to upgrade, visit our webstore for huge savings!


Live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking will be discontinued for QuickBooks for Windows 2010, QuickBooks 2010 for Mac, and a few other products as of May 31, 2013.

Intuit is committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it’s a balancing act – making QuickBooks better and easier to use while still supporting older versions. So we offer support for the current version of QuickBooks and the two previous versions.

This article explains what service discontinuation means to your business and provides information on upgrading to the latest version of QuickBooks.

What service discontinuation means

Products affected by service discontinuation as of May 31, 2013, are listed in the table below. If you don’t make use of live technical support or any of Intuit’s add-on services, and are happy with your current version of QuickBooks, you can continue to use it.

If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks no later than May 31, 2013.

Fully supported products Products for which services will be discontinued on May 31, 2013
QuickBooks Pro and Premier (Windows) 2013, 2012, and 2011 QuickBooks Pro 2010QuickBooks Premier 2010 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)QuickBooks Simple Start 2010
QuickBooks for Mac 2013, 2012, 2011 QuickBooks for Mac 2010
QuickBooks Enterprise Solutions 13, 12, 11 QuickBooks Enterprise Solutions 10
QuickBooks Accountant 2013, 2012, 2011 QuickBooks Premier Accountant Edition 2010
Point of Sale 10Point of Sale 11 (also known as Point of Sale 2013) QuickBooks Point of Sale 8QuickBooks Point of Sale 9
The Credit Card Processing Kit has been discontinued. There is no current version of this product. Intuit recommends the Intuit Online Terminal which you can find at http://payments.intit.com Credit Card Processing Kit 2010
The Invoice Manager has been discontinued. There is no current version of this product. Intuit recommends the Intuit Payment Network. Invoice Manager 2010

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

Affected services

Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation.

QuickBooks Pro, Premier, and Simple Start 2010 and QuickBooks Enterprise Solutions 10

QuickBooks Payroll services

Assisted Payroll: After May 31, 2013, QuickBooks 2010 no longer automatically calculates correct payroll taxes, provides payroll forms, or allows you to send your payroll data. Your subscription is inactivated and tax forms are no longer filed on your behalf. Frequently asked questions about QuickBooks Payroll.

Basic, Standard, or Enhanced Payroll: After May 31, 2013, QuickBooks 2010 no longer automatically calculates correct payroll taxes or provides payroll tax forms. Your paychecks may be inaccurate. Your subscription is inactivated and you will receive a prorated refund for the unused portion of your Payroll subscription. Frequently asked questions about QuickBooks Payroll.

Employee Organizer: Employee Organizer Compliance Updates are no longer available.

Credit Card Processing

Merchant Service: You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2010, QuickBooks Credit Card Processing Kit 2010, and QuickBooks Invoice Manager 2010. This message includes instructions for processing credit card transactions outside of QuickBooks.

Terminal Download: If you are a terminal customer, you will still be able to process credit cards through your terminal, but you will not be able to download transactions into QuickBooks.

Automatic Credit Card Billing: Your automatic credit card billing service is discontinued and you will not be able to download transactions into your QuickBooks 2010 software. Your customer profiles in the Automatic Credit Card Billing system are deleted and you do not have access to the data you entered.

Bill Pay

You will receive an error message instructing you to contact technical support, and you will no longer be able to connect to your financial institution to pay bills.

Billing Solution (formerly QuickBooks Online Billing)

You will get a message indicating that the service is no longer available. The message will include upgrade instructions.

Accountant’s Copy File Transfer (ACFT) service

This service will not be available in QuickBooks Premier Accountant Edition 2010.

Online Banking

You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.

QuickBooks Email

After May 31, 2013, you will no longer be able to use the QuickBooks Email service to send sales receipts, credit memos, purchase orders, reports, and forms. If you choose not to upgrade, you have 2 options:

  • You can email directly from QuickBooks 2010 using your Outlook, Outlook Express or Windows Mail account (works with Outlook 2010, 2007, 2003, 2002, or 2000).
  • You can email forms and reports as .pdf files using your own email account, but not directly from QuickBooks.

Learn how to save forms as .pdf files.

Third-party products

We do not anticipate the discontinuation of QuickBooks 2010 and QuickBooks Enterprise Solutions 10 to cause any problems with the QuickBooks compatible software from the Intuit Developer Network. You can see a list of this software at the Intuit Marketplace.

Enterprise Solutions Full Service Plan (FSP)

If you are using QuickBooks Enterprise Solutions 10.0 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. However, it’s important to always install the latest version of Enterprise Solutions (which you receive as a part of the Full Service Plan) by May 31, 2013 to ensure uninterrupted support.

Live technical support and Online Backup
QuickBooks for Mac 2010

Online Banking

You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.

Live technical support
Credit Card Processing Kit 2010

Merchant Service

You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2010, QuickBooks Credit Card Processing Kit 2010, and QuickBooks Invoice Manager 2010. This message includes instructions for processing credit card transactions outside of QuickBooks.

Online Banking

You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade.

Billing Solution

You will get a message indicating that the service is no longer available. The message will include upgrade instructions.

Live technical support
Invoice Manager 2010

Merchant Service

You will get a message indicating that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks 2010, QuickBooks Credit Card Processing Kit 2010, and QuickBooks Invoice Manager 2010. This message will include instructions for processing credit card transactions outside of QuickBooks.

Billing Solution

You will get a message indicating that the service is no longer available. The message will include upgrade instructions.

Live technical support
Point of Sale 8.0 and 9.0
Live technical support
 

Technical support plans—All QuickBooks products

Support for installation, upgrades, error messages, and product defects

Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks.

Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online.

Active QuickBooks Care Protection Plan with automatic renewal

Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renewsmonthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2013, unless you upgrade to QuickBooks 2013. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks 2010, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well.

Live telephone support on a pay-per-use basis

If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2013, you will need to have a currently supported version of QuickBooks (2013, 2012, or 2011). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation.

Upgrade considerations

*Expires at the earlier of 9/25/2013 or 30 days after registration. You can call upon purchase or within 30 days of completing your QuickBooks registration on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per registering customer allowed within the above-mentioned qualifying period.

Registration and downloads of older, non-supported products

We make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit’s standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide keycodes, or offer data and password recovery for older versions of QuickBooks.

Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide download files back to QuickBooks 2006.


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This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.

Ruth Perryman - QuickBooks Specialist Written by +Ruth Perryman

Ruth is the an Intuit Premier Reseller that offers great deals on QuickBooks POS and QuickBooks Enterprise. She has provided expert QuickBooks help to thousands of businesses all over the world since 1996.

Visit our webstore for great deals on QuickBooks and QuickBooks POS!

Security Alert – Congrats – you’re been granted access for GoPayments Merchant

People are receiving emails with the title “Congrats – you’re been granted access for GoPayments Merchant”

Below is a copy of the email people are receiving, including the errors shown below.



This is the end of the fake email.

Steps to Take Now

  • Do not click on the link in the email.
  • Send a copy of the email to spoof@intuit.com.
  • Do not forward the email to anyone else.
  • Delete the email.

Information

On the Internet, “phishing” refers to criminal activity that attempts to fraudulently obtain sensitive information.

Here’s what you can do to protect yourself from a phishing attack:

  1. If you suspect you have received a phishing email from Intuit, please forward it immediately to spoof@intuit.com. We will look into each reported instance.
  2. Make sure you subscribe to an anti-virus software and keep it up-to-date.
  3. Make sure you have updated your web browser to one that includes anti-phishing security features, such as Internet Explorer 7 or Firefox version 3 or higher.
  4. Make sure that you keep up to date on the latest releases and patches for your operating systems and critical programs. These releases are frequently security related.
  5. Do not respond to emails asking for account, password, banking, or credit card information.
  6. Do not open up an attachment that claims to be a software update. We will not send any software updates via email.
  7. Do not respond to text messages or voicemails that ask you to call a number and enter your account number and pin.
  8. Make sure you have passwords on your computer and your payroll files.

Here are 3 common methods that phishers use in their emails

  1. Spoofed email address. Don’t reply to unsolicited email and don’t open email attachments. It’s easy to fake a From or Reply To address, either manually or with spam software, so never assume an email is real by looking at its header. You might be able to spot fake addresses by checking for domain name misspellings, but this isn’t foolproof. Some email service providers combat the problem of spoofed addresses by using authentication techniques to verify a sender’s integrity.
  2. Fake link. When in doubt, never click on a link in an unsolicited or suspicious email. Scam emails can contain a hidden link to a site that asks you to enter your log on and account information. A clue: if the email threatens you with account closure if you don’t log on soon, you could be the target of phishing. You may be able to tell if a link is real by moving your mouse over it and looking at the bottom of your browser to see the hidden Web address – it will look different than the one you see on the surface.
  3. Forged Website. If you must visit a financial site, like your bank or credit card company, enter its known address into the browser location field manually. Use a browser with an anti-phishing plug-in or extension, like FireFox version 3 or higher or Internet Explorer 7. These browsers warn you about forged, high-risk sites. Phony Web sites mimic real sites by copying company logos, images, and site designs. Malicious webmasters can also use HTML, Flash or Java Script to mask or change a browser address.

Visit security.intuit.com to get the most up to date information about phishing. Forward suspicious emails to spoof@intuit.com.


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This article is provided for informational purposes and is not intended to be construed as legal, accounting, or other professional advice. For further information, please consult appropriate professional advice from your attorney and certified public accountant.

Ruth Perryman - QuickBooks Specialist Written by +Ruth Perryman

Ruth is the an Intuit Premier Reseller that offers great deals on QuickBooks POS and QuickBooks Enterprise. She has provided expert QuickBooks help to thousands of businesses all over the world since 1996.

Visit our webstore for great deals on QuickBooks and QuickBooks POS!